VIVA NATUROPATHY
Terms & Conditions
Version 1.0
Last updated: 29 July 2026
Welcome to Viva Naturopathy. These Terms & Conditions explain how consultations are provided and what you can expect when working with Viva Naturopathy.
By booking a consultation, you confirm that you have read and agree to these Terms & Conditions.
1. About Viva Naturopathy
Viva Naturopathy provides personalised naturopathic consultations designed to support your overall health and wellbeing through evidence-informed nutrition, lifestyle guidance, herbal medicine, nutritional supplementation and health education.
Naturopathy is intended to complement, not replace, conventional medical care.
2. Practitioner Details
Viva Naturopathy is operated by:
Tania Segbefia, professionally known as Tania Martin, trading as Viva Naturopathy
Autónoma (Self-employed)
Email: hello@vivanaturopathy.com
Business correspondence address: 08018 Barcelona
3. Services
Current services include: Initial Consultation (60 minutes), Follow-up Consultation (30 minutes), Discovery Call (15 minutes)
All consultations are currently provided online via secure video consultation. In-person consultations may be introduced in the future.
4. Booking
Appointments are booked through Cal.com. A booking is confirmed only once: payment has been successfully received (where applicable); and you receive a confirmation email.
5. Fees
Consultation fees are displayed on the Viva Naturopathy website at the time of booking. Prices may change from time to time but will not affect appointments that have already been confirmed.
6. Payment
Payments are processed securely through Stripe. Viva Naturopathy does not store your payment card information. Payment is required at the time of booking unless otherwise agreed in writing.
7. Right of Withdrawal
Naturopathic consultations are personalised services that begin at the time booked, with your agreement. By booking and paying for a consultation, you acknowledge that the service will commence before the standard 14-day withdrawal period under EU consumer law would otherwise expire, and you expressly request that the service begin at the scheduled time. This does not affect the cancellation terms set out in Section 8.
8. Cancellation & Rescheduling
Life happens, and sometimes appointments need to change. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.
Appointments cancelled with more than 24 hours’ notice may be rescheduled or refunded. Appointments cancelled with less than 24 hours’ notice are generally non-refundable, except in exceptional circumstances at Viva Naturopathy’s discretion.
9. Missed Appointments
If you do not attend your scheduled appointment without prior notice, the consultation fee will normally be forfeited.
10. Late Arrival
If you join your appointment late, every effort will be made to complete the consultation within the remaining scheduled time. Where possible, flexibility will be offered, but extending the appointment cannot be guaranteed.
11. Your Responsibilities
To provide safe and appropriate recommendations, you agree to: provide accurate health information; inform Viva Naturopathy of any changes to your health or medication; follow up with your GP or other healthcare professional when appropriate; ask questions if anything is unclear.
12. Scope of Practice
Viva Naturopathy provides nutritional, lifestyle and naturopathic guidance. Services do not include: medical diagnosis; prescribing medication; altering prescribed medication; emergency medical treatment.
You should never stop or change prescribed medication without first consulting the healthcare professional responsible for your care.
13. Age Requirement
Services are intended for adults. Where a consultation involves a minor, consent from a parent or legal guardian is required in advance of the consultation taking place.
14. Medical Emergencies
Viva Naturopathy does not provide emergency medical services. If you believe you are experiencing a medical emergency, you should immediately contact your local emergency services or attend your nearest emergency department.
15. Results
Every individual is different. While recommendations are personalised and based on the information available at the time of consultation, no specific outcome or improvement can be guaranteed. Health outcomes depend on many factors, including consistency, medical history, lifestyle and individual response.
16. Limitation of Liability
To the fullest extent permitted by law, Viva Naturopathy’s liability arising from or in connection with any consultation is limited to the fees paid for that specific consultation. This limitation does not apply to liability for death or personal injury caused by negligence, or to any other liability that cannot be excluded or limited under applicable Spanish law.
17. Supplement Recommendations
Where supplements or herbal products are recommended, these recommendations are intended to support your health based on the information you have provided. It remains your responsibility to: inform Viva Naturopathy of any medication changes; inform your healthcare providers about supplements you are taking where appropriate; report any unexpected reactions.
18. Communication Between Consultations
Email support is intended for brief administrative questions or clarification regarding your existing protocol. New health concerns, significant changes in symptoms, or requests for further assessment may require a follow-up consultation.
19. Confidentiality
Your information will be handled confidentially in accordance with the Privacy Policy. Health information will never be shared without your consent unless disclosure is required by law or necessary to protect life or safety.
20. Intellectual Property
All written materials provided by Viva Naturopathy, including protocols, educational resources, handouts and website content, remain the intellectual property of Viva Naturopathy unless otherwise stated. They are provided for your personal use only and may not be copied, reproduced, sold or distributed without prior written permission.
21. Website Information
Information published on the Viva Naturopathy website is intended for educational purposes only. It should not be considered personalised healthcare advice and should not replace consultation with an appropriately qualified healthcare professional.
22. Third-Party Services
Viva Naturopathy uses trusted third-party providers to operate the practice, including: Stripe (payments), Cal.com (appointment scheduling), Mailchimp (newsletter), Google Analytics (website analytics, where enabled).
Each provider operates under its own privacy policy and terms of service.
23. Changes to Services
Viva Naturopathy reserves the right to update consultation fees, services, appointment availability and these Terms & Conditions from time to time. The latest version will always be available on this website.
24. Governing Law
These Terms & Conditions are governed by the laws of Spain. Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the competent Spanish courts, unless otherwise required by applicable consumer protection law.
Contact
For any questions regarding these Terms & Conditions, please contact:
Viva Naturopathy
hello@vivanaturopathy.com