VIVA NATUROPATHY
Privacy Policy
(Version 1.1)
Last updated: 29 July 2026
At Viva Naturopathy, your privacy is treated with the same care and respect as your health.
This Privacy Policy explains what personal information is collected, why it is collected, how it is used, and the choices and rights you have regarding your information.
By using this website or booking a consultation, you acknowledge that you have read this Privacy Policy.
1. Who is responsible for your data?
Data Controller
Tania Segbefia, professionally known as Tania Martin, trading as Viva Naturopathy
Email: hello@vivanaturopathy.com
Business Address: 08018 Barcelona
2. What information is collected?
Depending on how you use the website or services, the following information may be collected.
Contact information
Name, email address, telephone number
Booking information
When you book an appointment through Cal.com: appointment date, appointment time, time zone, consultation type
Health information
If you become a client, additional information may be collected, including: health questionnaires, medical history, current symptoms, lifestyle information, medication, supplements, consultation notes, treatment recommendations
This information is considered special category personal data under the GDPR and receives additional protection.
Technical information
When visiting the website, information such as the following may be collected: IP address, browser type, device type, operating system, pages visited, time spent on the website
Some of this information may be collected through cookies and analytics tools where you have provided consent. For full details on the cookies used on this website, see our Cookie Policy.
3. Why is your information collected?
Your information is collected to: respond to enquiries, arrange consultations, provide naturopathic services, maintain accurate clinical records, prepare personalised health recommendations, process payments, improve the website, comply with legal obligations
Information is never collected for reasons unrelated to these purposes.
4. Legal basis for processing
Depending on the situation, your information is processed because:
You have given consent
For example: completing a contact form, subscribing to a newsletter, completing a health questionnaire
It is necessary to perform our agreement
For example: booking appointments, preparing consultation notes, delivering naturopathic consultations
Legitimate interest
For example: maintaining the security and proper functioning of the website
Legal obligations
Certain records may need to be retained to comply with tax, accounting or other applicable legal requirements.
Special category data (health information)
Health information is only processed on the basis of your explicit consent, given when you complete a health questionnaire or attend a consultation. You may withdraw this consent at any time, though this may affect our ability to continue providing naturopathic services to you.
5. How your information is used
Your information is used only to: communicate with you, provide consultations, prepare personalised wellness recommendations, maintain confidential clinical records, send appointment confirmations, send invoices, improve client services
Your personal information is never sold.
6. Third-party services
To operate the practice, trusted third-party providers are used. These may include:
Stripe — used for secure payment processing. Viva Naturopathy does not store your full payment card details.
Cal.com — used for appointment scheduling. Information submitted during booking is processed through Cal.com.
Mailchimp — if you subscribe to the newsletter, your email address is stored securely by Mailchimp. You may unsubscribe at any time.
Google Analytics — where enabled, Google Analytics helps understand how visitors use the website. Analytics cookies are only used where you have provided consent through the cookie banner.
Website Hosting — your website and submitted information may also be processed by the website hosting provider for the purpose of delivering website services.
7. Confidentiality
All health information is treated as confidential. Access is restricted to Viva Naturopathy unless disclosure is: legally required, necessary to protect life or safety, authorised by you
8. How long your information is kept
Different information is kept for different periods.
Health records
As a professional standard, health records are retained for five years after your last consultation, unless a longer retention period is required by law, professional insurance requirements, or another legal obligation.
Contact enquiries
If you contact Viva Naturopathy but do not become a client, your information will normally be deleted within 12 months, unless continued communication is necessary.
Newsletter subscribers
Your information is retained until you unsubscribe.
9. How your information is protected
Reasonable technical and organisational measures are used to protect your information. These include, where applicable: password-protected devices, encrypted storage, two-factor authentication, restricted access, secure cloud storage, regular software updates
Although every reasonable effort is made to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your rights
Under the GDPR, you have the right to: access your personal information, request correction of inaccurate information, request deletion where legally applicable, request restriction of processing, object to certain processing, request transfer of your information (data portability), withdraw consent at any time where processing is based on consent
To exercise any of these rights, please email: hello@vivanaturopathy.com
11. Complaints
If you believe your personal information has not been handled appropriately, you have the right to lodge a complaint with the relevant supervisory authority. For individuals in Spain, this is the Agencia Española de Protección de Datos (AEPD).
12. Children’s Privacy
Services are intended for adults. Where consultations are provided to minors, consent from a parent or legal guardian will be required before any consultation takes place.
13. International visitors
If you access this website from outside Spain, your information may be processed within the European Economic Area (EEA). Where third-party providers process information outside the EEA, appropriate safeguards required under applicable data protection law will be relied upon.
14. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. The latest version will always be published on this page. The date at the top of this document indicates when it was last updated.
Viva Naturopathy
hello@vivanaturopathy.com